FAQs

What is validity of the access token used to access Volt APIs?

The user access token is valid for 24 hours.

What is the validity of the refresh token?

The refresh token is valid for 30 days.

What is the timeout of Search API?

It is 60 seconds.

What is the time out Book API?

It is 60 seconds.

Does the API return images for rooms?

Yes, the API does provide images for the rooms.

Do I need to make the Check Price API call before the booking step?

Yes, this step is mandatory before the book API call.

What should I do if I receive more than one rateId in the pricing response?

You should display the total price by summing up the prices of all the received rates to your users.

Do I need to pass a credit card to complete the booking?

Payment works separately from the booking flow. Never pass any credit/debit or bank details in APIs. A wallet is to be maintained with TravClan. All booking payments are made through this wallet.

Do I need to pass the details of all the guests during the booking?

This depends on the allGuestInfoRequired field of the Price API response. If the value for this field is true, you need to pass the details of all the guests. Otherwise, the type and age (in case of a child) of the guests is enough.

In case of a multi-room booking, can I cancel specific rooms from the booking?

No, we do not support partial booking cancellation through API.

What is the maximum length of stay(in nights)

You can book for a maximum duration of 30 days.

Which payment type do you use in API booking method: Credit Card or Invoiced?

Invoice will be generated basis the business agreement.

What is the maximum number of guests allowed in the booking?

We allow maximum 10 rooms in one booking. 1 room has maximum occupancy of 12 adults and 4 children.

What is the maximum number of rooms allowed in multiroom booking?

Maximum of 10 rooms in one booking are allowed.

Do you have restrictions on the number of days between check-in date and creation booking date?

No. We allow creation of booking for same day check-in.

Do you return Hotel Confirmation Number in Booking or Status response? Do you have rates which are not cancellable online? If yes, could you please describe which rates are not cancellable online?

We provide confirmationnumber at the time of booking in the response of the booking. We try toreconfirm every hotel (offline) and provide the hotel confirmation number as well which may be different from the confirmation number provided at the time of the booking. However, there are rarely any issues due to a different confirmation number as booking is always confirmed in the name of the guest."

Who is a child in hotel booking

A person of age upto 12 years is considered a child in hotel bookings. Anyone above 12 years is considered adult for the booking.